Digital Tools and Infrastructure Maintenance

• Support in the administration and maintenance of ERP systems, Slack, Inspectorio, and other digital tools.
• Perform routine updates, manage configurations, and troubleshoot minor issues.

 
IT Support:

• Act as the first point of contact for internal IT-related support requests, such as:
  • Email troubleshooting.
  • Application performance, database management and network issues.
  • Printing and hardware-related queries.
• Escalate complex issues to external IT partners or higher-level staff as needed.

 
Documentation and Tracking:
        •  Maintain accurate records of tool configurations, licenses, and IT support tickets.
        •  Assist in creating and updating user guides or standard operating procedures.
 
Onboarding and User Support:
        •  Assist in setting up accounts and providing basic tool training for new employees.
        •  Provide ad-hoc support for existing team members to ensure smooth tool usage.

Must-have:

• Completion of High School (12th grade in the Portuguese educational system).
• Technical certification or coursework in IT, computer systems, or related fields.
• Proactive and eager to learn.
• Strong collaborative skills with a service-oriented approach.
• Reliable and capable of managing repetitive tasks efficiently.
• Proficiency in English.

 
Nice to have:

• Basic knowledge of programming (eg. .NET)
• Tech savvy, ideally with previous experience in a similar support role.
• Interest or experience in supporting macOS and iOS environments.
• Good understanding of computer systems, mobile devices and other tech products
• Interest in processes automation to streamline ticket creation and issue resolution

• Health and life insurance coverage.
• Flexible work schedules that promote work-life balance.
• Generous allocation of 26 vacation days per year.
• Collaborative and supportive work environment.
• Opportunity for professional growth and development.
• Modern and well-equipped office space in a convenient location.